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FAQ
Have a question? We have an answer.
Frequently asked questions
Frequently Asked Questions
Answers to what customers actually ask us on the phone. If your question isn't here, call (702) 825-3898 — we answer in English and Mandarin.
Is the in-home estimate really free? Are there hidden charges?
Yes, it's free with no hidden charges. We bring full sample books to your home, laser-measure every window, and give you a written quote before we leave. There is no trip charge, no design fee and no obligation to order. If you look at the quote and decide not to move forward, that's a normal outcome.
How long does the measure appointment take?
About 30 minutes for a typical home. We measure every window, discuss which product suits each room based on sun exposure and use, and price it out on the spot.
How long from order to installation?
Fauxwood blinds are fastest at 1–2 weeks. Roller, zebra, cellular and roman shades run 2–3 weeks. Plantation shutters take 2-3 weeks. Installation itself is usually half a day to a full day for a whole home.
Is there a minimum order?
Yes — we install a minimum of 5 windows per job. Measuring and installing several windows in one trip costs far less than doing one window at a time, which is what keeps our pricing low. If you only need one or two windows, call us and we'll see what we can do.
Do you have a showroom I can visit?
Yes, at 4530 Andrews St, Suite F, North Las Vegas. Call ahead to schedule — our team is often out measuring, and we'd rather you not make the drive for nothing.
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